Terms and Conditions of Use
By visiting the Sound Thinking Australia website (www.soundthinkingaustralia.com) you agree to abide by these Terms and Conditions of Use and are aware of our Privacy Notice. The information contained on this website may change without notice and you should check these webpages frequently to be aware of any changes.
We endeavour to ensure all details are accurate and up to date but cannot guarantee mistakes won’t sometimes be made and we are therefore not liable for any inaccuracies.
We provide a 100% satisfaction guarantee regarding the quality of all our products and will replace anything that arrives faulty or damaged. Please see our Returns Policy below for more details.
Returns Policy
We want you to be completely happy with anything you order from Sound Thinking Australia, so we have a 100% Customer Satisfaction Return Policy. If you are unhappy with anything you order from our site, you can return it at any time provided it has not been used or damaged within 14 days and we’ll give you a full refund. Refunds are issued in the same tender as the original purchase. (For example, if you paid with Visa, you will receive a credit on the same Visa account.)
To return merchandise, please contact us beforehand for advice.
Please include the proof of purchase (receipt and/or packing slip) for all returns and exchanges. Ensure you include your name, address and telephone number in the package as well. We also welcome your comments on how we can improve our merchandise and the quality of the product supplied to you.
Please note that you are responsible for postage on returned merchandise but we will pay the return shipping cost if the return is a result of our error such as an incorrect item, defective or damaged. Please contact us first if this is the reason for you returning an item.
Payment Terms
All items remain the property of Sound Thinking Australia until paid for in full.
All additional costs associated with the recovery of outstanding accounts will be bourne by the customer as per our Terms and Conditions.
Postage Policy
We aim to ship all in-stock items within 2-3 business days. Please contact us if your order is urgent.
Please note that once a parcel is shipped, we have no control over the delivery timeframes set by the shipping company and can not be held responsible for any associated delays in regards to shipping delays.
Once an item is shipped, the customer will not be eligable for a refund of the shipping cost on a change-of-mind refund claim or for a delay in delivery.
Privacy Notice
(Last updated May 5, 2019. Please note that when this Privacy Policy is updated, some or all previous Privacy Policy information may be replaced, changed or superseded).
The confidentiality of your personal information is something we at Sound Thinking Australia take very seriously. Like you, we get very annoyed when other (unauthorised) companies suddenly obtain our contact details and bombard us with junk marketing mail.
We will not sell, rent, or loan any customer information to any third party. Any information you give us is held with the utmost care and security at our company only and will not be used in ways to which you have not consented. The information we learn from customers helps us personalise and continually improve your on-line experience with Sound Thinking Australia.
The only time we will contact you is when there is a query with your order or when you have asked us to send you Special Offers, information or newsletters by clicking on the “Send me regular updates and information regarding products and subscriptions with Sound Thinking Australia on the on-line order form.
What customer information does the Sound Thinking Australia website use and store?
Order details: We keep copies of all orders, deliveries and returns for our records and the information we store may include your name, address, telephone number and other details you enter on our order form. We do not store details of credit card numbers; we only pass on your card number, expiry date and name to the authorising bank during an on-line payment transaction.
E-mail address: If you choose to receive updates about special offers and/or newsletters from the Sound Thinking Australia products then we will use the e-mail address you give us to send out this information in the future. You can ask us to stop sending you news at any time and we will remove you from the Sound Thinking Australia mailing list.
Automatic Information: Like most other websites, when you access the Sound Thinking Australia site, we are able to obtain some types of information about your browser by using cookies. These are small text files sent to your computer from a website and used to record information useful to the website. Most Internet browsers provide help so that you can be notified when you receive a new cookie, stop your browser from accepting new cookies or to disable cookies altogether. We do, however, recommend that you leave your cookies turned on as ours and other websites may provide useful features which you may only be able to access if cookies are enabled.
Our web hosting service provides the Sound Thinking Australia with tools to obtain other information such as the number of hits the website has had, which webpages are the most popular and which kind of browsers the hits originated from. We use this statistical information to help improve our marketing strategy.
Only we (Sound Thinking Australia) use the information we receive or obtain
We do not share or sell any information we hold or obtain about our customers apart from the necessary banking details between us and the processing authority when an on-line credit card transaction is processed
How we protect the information we hold
We use 128-bit Secure Sockets Layer (SSL) software, which encrypts information you input. We do not store details of credit card numbers; we do reveal the first and last four digits of your credit card during the order process; we then pass on your entire credit card number, expiry date and name to the authorising bank during the on-line payment transaction.
